Current Openings

Whether this is your first job out of college or you are a seasoned professional, you will have the opportunity to grow personally and professionally in our collaborative, driven, highly energetic environment. We believe in the power of transformative relationships for the girls we serve and the staff who work here. If you are willing to give and receive constructive feedback, are proactive, have a positive attitude and the desire to work in partnership with the community we serve, then join us!

 

We are committed to hiring staff who reflect the diversity of the communities we serve. If you are interested in working at a well-established, fast-paced and supportive organization committed to serving girls, please apply. You may submit your cover letter and resumé by clicking on the email link at the bottom of the position you are interested in, and attach your cover letter and resumé as a Word document or a PDF.

 

Open Positions

 

Director of Programs
Program Assistant (part-time)

Enrollment & Match Support Specialist, School Based Mentoring

Match Support Specialist, Spanish Speaking

Enrollment & Matching Specialist, Spanish Speaking
Recruitment Specialist
Human Resources & Administration Specialist
Big For a Day Program Specialist, Highland Street Americrops Ambassador of Mentoring
 

 
-------------------------------------------------------------------------------
 
 
Reporting to the Vice President of Programs, the Director of Programs serves as a member of the Leadership Team and is responsible for implementation, management and evaluation of Community-Based Mentoring in conjunction with the Vice President of Programs. In partnership with the Vice President of Programs, this position is responsible for overseeing delivery of programs with a focus on high customer service, innovation and growth.
 
Essential Functions, Responsibilities, and Activities
  • Manage program performance and regularly report to the Vice President of Programs
  • Create a team of highly motivated and results-oriented staff who are effective in implementing leadership team directives with achieving results
  • Provide supervision, support and training of managers and staff 
  • Directly supervise Community-Based Mentoring Managers, Program Event Specialist and Program Assistants
  • Oversee program delivery, focusing on quality, growth and innovation
  • Coordinate and facilitate Work-flow Performance meeting 
  • Coordinate and facilitate Housing Development meetings
  • Seek out and develop innovative partnerships with other non-profits to identify areas of collaboration and knowledge sharing
  • Manage and report on grant deliverables/tracker
  • Manage the flow of information from the program team to the development team to assist in foundation, corporate and individual reporting requirements 
  • Keep Vice President of Programs, Leadership Team and staff up to date on program related information
  • Promote Big Sister Association by participating in Visitor Programs and external community partner meetings as needed
  • Direct and monitor implementation of program policies and procedures for effective service delivery
  • Use data to inform decisions regarding program changes, new initiatives and efficient work-flow of direct service staff
  • Assume responsibility for Programs in the absence of the Vice President of Programs and directly report to the CEO
Qualifications:
  • Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology. Master’s degree preferred
  • Minimum three years’ of management experience
  • Ability to think strategically about program conceptualization, development, implementation and evaluation
  • Success in a performance-driven environment
  • Strong oral and written communication skills
  • Detailed- oriented and strong organization skills
  • Highly organized and flexible in a dynamic environment
  • Ability to give and receive feedback as a tool for growth
  • Leadership skills—demonstrated initiative to identify problems and opportunities with feasible recommendations for action
  • Direct service experience with youth and/or youth programming
  • An understanding of Boston neighborhoods and key community organizations
  • Ability to speak in public forums effectively
  • Exceptional interpersonal skills in working with diverse individuals and groups.  Awareness, understanding, and appreciation of what it takes to build diversity
  • Excellent problem solving skills
  • Holds self and others accountable to achieve positive outcomes and goals
  • Strong commitment to girl’s and women’s issues
Reports to: Vice President of Programs
TO APPLY
: send cover letter and resume with subject line DIRECTOR OF PROGRAMS to: hr@bigsister.org
 
Program Assistant
Part-Time


Big Sister Association is seeking dynamic individuals to join our School-Based Mentoring team.  School-Based Mentoring is a one-to-one mentoring program which matches elementary school girls with women mentors.  As a Big Sister staff member you will contribute to a mentor-rich community in which every girl has access to the individual nurturing, guidance and support she needs to become a confident, competent and caring adult.

Responsibilities include:
  • Conduct (re)assessments with mentees (Little Sisters)
  • Conduct telephone reference checks for prospective volunteers
  • Assist in processing volunteer and client applications
  • Create filing folders for mentoring department programs
  • Data entry
  • Prepare mailings
  • Assist in front desk coverage by answering phone calls and providing information to callers pleasantly and professionally
  • Meet, greet, and assist volunteers and visitors, determine their needs and/or direct them to the appropriate staff in a welcoming, professional manner
  • Other administrative tasks as assigned
Qualifications
  • Associate degree required, bachelor’s degree preferred
  • This is a 20 hour per week position. Schedule is somewhat flexible, but candidates must be able to work 3-4 days per week during business hours, including one evening per week. 
  • Excellent customer service skills
  • Prior experience working in an office setting
  • Ability to prioritize, multi-task and complete projects in a timely manner
  • Detail-oriented
  • Ability to give and receive feedback for personal growth
  • High level of professionalism
  • Strong organizational skills over the phone and in-person
  • Proficiency using Microsoft Office Programs (Word, Excel)
  • Demonstrated ability to handle confidential information
  • Ability to work independently  and problem solve 
  • Fluency in one of the following languages preferred:  Spanish, Cantonese, Portuguese, Haitian Creole, and Cape Verdean Creole.
Reports to: Manager of School-Based Mentoring
TO APPLY: Please send cover letter and resume with subject line PT Program Assistant to hr@bigsister.org
  
Big Sister Association is seeking dynamic individuals to join our School-Based Mentoring team.  School-Based Mentoring is a one-to-one mentoring program which matches elementary school girls with women mentors.  As a Big Sister staff member you will contribute to a mentor-rich community in which every girl has access to the individual nurturing, guidance and support she needs to become a confident, competent and caring adult.  
 
The Enrollment & Match Support Specialist is responsible for conducting both Potential Little Sister and Potential Big Sister assessments and making thoughtful match decisions with the goal of creating long and strong match relationships.  The specialist will conduct assessments, manage caseload and make new match relationships.  The specialist is also responsible for conducting match introductions to launch new match relationships and providing case management support to match participants to ensure longer and stronger match relationships.
 
Essential Functions, Responsibilities, and Activities:
  • Conduct in-office or at worksite assessments of potential volunteer mentors. Conduct in-school assessments of potential mentees.
  • Conduct assessments according to agency standards and meet monthly goals
  • Match potential volunteer mentors on caseload with potential mentees on wait list
  • Make thoughtful match decisions based on volunteer mentor and mentee preferences and other information gathered in interview.
  • Maintain an assigned caseload of approximately 90 School-Based matches
  • Contact volunteers, parents, and children according to agency standards based on length of match, in order to:
  • Provide on-going risk management and support to keep the match strong;
  • Discuss match activities, personal safety reminders, and accomplishments;
  • Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
  • Share information about agency activities, programs, and opportunities to donate
  • Maintain all administrative aspects of the matches including preparing, collecting and updating all forms, keeping accurate records and updating the AIM database with relevant case information
  • Write and input comprehensive documentation regarding match participant discussions within agency database according to BBBSA and agency timeframes and standards for every touch point with a match participant 
  • Administer match surveys and annual outcome evaluations with parent, child and volunteer
  • Facilitate match introductions and match closures according to agency standards
  • Re-engage volunteers, children and parents as appropriate after match closure
  • Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
  • Regularly visit school sites to provide on-site support and assure program quality standards
  • Promote positive relationships and ongoing collaboration with school personnel and community
  • Become familiar with community resources for client information/referral and share knowledge and information with staff members as appropriate
  • Attend and participate in all team, staff and program meetings
  • Participate in weekly supervision to share pertinent information and escalate issues as they arise
  • Assist with agency special events as requested
  • Other duties as assigned by direct supervisor
 Qualifications
  • Bachelor’s degree required and Master’s degree preferred in social or human sciences, such as social work, sociology or psychology
  • One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
  • Access to a car strongly preferred
  • Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills 
  • Prior experience working with a database helpful
  • Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
  • Flexibility to work with diverse populations
  • Bilingual fluency in English/Mandarin/Cantonese strongly preferred 
  • Bilingual fluency in English/Spanish helpful, but not required
  • Sensitivity to and experience in working with girls and women
Reports to: Manager of School-Based Mentoring
TO APPLYPlease send cover letter and resume to hr@bigsister.org

 
Big Sister Association is seeking dynamic individuals to join our Community-Based Mentoring team.  Community-Based Mentoring is a one-to-one mentoring program which matches girls, age 7-15, with women mentors.  As a Big Sister staff member you will contribute to a mentor-rich community in which every girl has access to the individual nurturing, guidance and support she needs to become a confident, competent and caring adult.  
 
The Match Support Specialist provides case management support to participants to ensure longer and stronger mentoring relationships.  The Specialist also conducts introductions to launch new mentoring relationships.
 
Essential Functions, Responsibilities, and Activities:
  • Maintain an assigned caseload of approximately 90 Community-Based matches 
  • Contact volunteers, parents and children according to agency standards based on length of match, in order to:
  • Provide both on-going risk management and support to keep the match strong;
  • Discuss match activity, personal safety reminders, and accomplishments;
  • Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
  • Share information about agency activities, programs, and opportunities to donate
  • Conduct match introductions and match closures according to agency standards
  • Re-engage volunteers, children and parents as appropriate after match closure
  • Conduct match surveys and annual outcome evaluations with parent, child and volunteer
  • Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
  • Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
  • Attend and participate in all team, staff and program meetings
  • Participate in weekly supervision meetings to share pertinent information and escalate issues as they arise
  • Assist with agency special events as requested
  • Other duties as assigned by direct supervisor
Education, Experience, and Other Requirements
  • Bachelor’s degree required and Master’s degree preferred in social or human sciences, such as social work, sociology or psychology
  • Fluent in Spanish (writing, reading & speaking)
  • One year experience in a case management environment that required a heavy volume of phone work preferred
  • Access to a car strongly preferred
  • Intermediate proficiency with Microsoft Word, Outlook and Excel
  • Prior experience working with a database helpful
  • Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
  • Flexibility to work with diverse populations
  • Sensitivity to and experience in working with girls and women
Reports to: Manager of Match Support
TO APPLYPlease send cover letter and resume with subject line Match Support Specialist, Spanish Speaking to hr@bigsister.org
 
 
Enrollment & Matching Specialist, Spanish Speaking

Big Sister Association is seeking dynamic individuals to join our Community-Based Mentoring team.  Community-Based Mentoring is a one-to-one mentoring program which matches girls, age 7-15, with women mentors.  As a Big Sister staff member you will contribute to a mentor-rich community in which every girl has access to the individual nurturing, guidance and support she needs to become a confident, competent and caring adult.  
 
The Enrollment & Matching Specialist is responsible for conducting both Potential Little Sister and Potential Big Sister assessments and making thoughtful decisions with the goal of creating long and strong mentoring relationships.  The Specialist will conduct assessments, manage case loads and make new match relationships.
 
Essential Functions, Responsibilities, and Activities:
  • Conduct in-office potential volunteer mentor and in-home potential mentee assessments according to agency standards and meet monthly goals
  • Match potential volunteer mentors on caseload with potential mentees on wait list
  • Make thoughtful match decisions based on volunteer mentor and mentee preferences and other information gathered in interview
  • Re-engage volunteers, children and parents as appropriate after match closure
  • Attend match activities as assigned, seeking opportunities to make meaningful contacts with program participants and other community members
  • Attend and participate in all team, staff and program meetings
  • Participate in weekly supervision meeting to share pertinent information and escalate issues as they arise
  • Assist with agency special events as requested
  • Other duties as assigned by direct supervisor
Education, Experience, and Other Requirements
  • Bachelor’s degree required in social or human sciences, such as social work, sociology or psychology
  • Fluent in Spanish (writing, reading & speaking)
  • One year experience in a case management environment that required a heavy volume of phone work preferred
  • Intermediate proficiency with Microsoft Word, Outlook and Excel
  • Prior experience working with a database helpful
  • Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
  • Flexibility to work with diverse populations
  • Access to a car strongly preferred
  • Sensitivity to and experience in working with girls and women
Reports to: Manager of Enrollment & Matching
TO APPLY: Please send cover letter and resume with subject line Enrollment & Matching Specialist, Spanish-Speaking to: hr@bigsister.org

Recruitment Specialist

Big Sister Association is seeking a dynamic individual to join our Recruitment & Community Partnerships team as the Recruitment Specialist. Responsibilities include, but are not limited to staffing Big Sister information tables and sessions to recruit volunteers and girls; working with Big Sister’s advocacy boards and teams to recruit and engage volunteers (e.g. The Diversity Council, The Alumnae Association, Big Sister Ambassadors, etc.); and assisting in the development of social media recruitment campaigns.
 
Recruitment and Community Outreach
  • Represent Big Sister Association in organizations and in the community to recruit women and girls to meet agency goals.  
  • Staff Big Sister Association recruitment events and speak on behalf of the agency at information sessions hosted by corporate and community partners
  • Identify prospective recruitment partnerships from among businesses, colleges, universities, women’s associations and community/neighborhood groups
  • Assist in the development of targeted recruitment plans to meet diversity and geographic goals  
  • Assist in the development of social media recruitment campaigns: blogs, Twitter, Facebook, etc.
  • Maintain current Big Sister postings on volunteering web sites and researching new web sites on which to post
  • Conduct pre-screening of volunteers before moving them forward to interview stage
Recruitment Program Coordination
  • Provide administrative support to Big Sister Association’s advocacy groups –The Diversity Council and Alumnae Association
  • Coordinate recruitment program events including the Diversity Council’s semi-annual public dialogue series, Conversation Among Women; and the Alumnae Association’s advocacy and networking events designed to engage former Big and Little Sisters and inspire them to advance Big Sister’s mission
Administrative
  • Identify and schedule recruitment, networking, and visibility events as approved
  • Update all databases and the Agency Information Management system (AIM) in a timely and accurate manner
  • Meet or exceed customer service standards with Big Sister staff and external partners
Qualifications
  • Bachelor’s degree or leadership experience in public service, community organizing,  account management, or marketing/communications
  • Spanish Fluency Preferred 
  • Excellent oral and written communication skills
  • Strong commitment to girl’s and women’s issues 
  • Strong attention to detail and proven project management skills
  • Takes initiative, proactive, and optimistic
  • Ability to give and receive feedback as a tool for growth
  • Must have experience using MS Office: Word, Excel and PowerPoint
  • Skilled at providing customized guidance, direction, coaching and customer service via phone, e-mail and in person
  • An understanding of Boston neighborhoods and key community organizations
  • Exceptional interpersonal skills in working with diverse individuals and groups.  Awareness, understanding, and appreciation of what it takes to build diversity
  • Car or access to a car required.
Reports to: Manager of Recruitment
TO APPLYPlease send cover letter and resume with Recruitment Specialist in the subject line to: hr@bigsister.org


Human Resources & Administration Specialist

Big Sister Association is seeking a full-time HR & Administration Specialist to provide excellent customer service to visitors and staff, and contribute to the HR & Administration functions for our 50+ person staff. 

Essential Functions, Responsibilities, and Activities

Front Office Coverage
  • Greet and assist visitors, determine their needs, and direct them to the appropriate staff in a welcoming, professional manner
  • Answer incoming phone calls, provide information to callers, connect them to appropriate staff pleasantly and professionally
  • Ensure the front desk and office area looks professional and welcoming
  • Manage incoming and outgoing mail: distribute mail to staff in a timely manner; enter donations and checks into the tracking system; and take outgoing mail to the USPS box in front of our building by 5pm daily
  • Contribute other duties as needed
Human Resources & Administration
  • Assist with the posting and distribution of new employment opportunities
  • Monitor HR@bigsister.org inbox, direct inquiries to appropriate staff
  • Schedule telephone and in-person interviews with hiring managers
  • Maintain the Hiring Tracking System (Excel document)
  • Conduct CORI background checks using an online system
  • Assist Coordinator of Office Administration with new hire on-boarding (i.e. prepare welcome packets and personnel folders; set up workstations)
  • Support employee engagement through the recognition of anniversaries, information bulletin boards, and office environment (photos, posters, etc.)
  • File invoices, outgoing checks, and receipts 
Facilities Management
  • Assist Coordinator of Office Administration in providing general office and equipment maintenance support to staff, submit work orders when needed
  • Manage Tech Support inbox to address staff technology needs, and submit work orders to IT vendor when needed, ensure that all issues are resolved
  • Oversee inventory and order office supplies in a timely manner
  • Maintain and organize the supply rooms on 2nd & 4th floor
  • Prepare and set up meeting rooms for organization-wide meetings and other meetings as needed (room configuration, A/V, presentation materials, etc.)
  • Ensure shared office spaces including kitchen and restrooms are neat and organized 
Qualifications
  • Associate’s degree required, Bachelor’s degree preferred
  • Prior experience working in an office setting
  • Strong customer service skills, high level of professionalism with guests
  • Ability to multi-task and complete projects in a timely manner
  • Organized and detail-oriented
  • Ability to troubleshoot basic technology user issues 
  • Proficiency using Microsoft Office Suite
  • Preferred experience using Microsoft Office 365, enterprise 
  • Demonstrated ability to handle confidential information
  • Ability to problem solve 
  • Ability to work independently
  • Able to give and receive feedback for personal growth
 
Reports to: Coordinator of Office Administration
TO APPLY: Please send cover letter and resume with subject line HR & Administration Specialist to: hr@bigsister.org
 

Big For a Day Program Specialist
Highland Street Americorps Ambassador of Mentoring
 
About AmeriCorps: 
AmeriCorps is a national community service program that gives people an opportunity to apply their skills and ideals towards helping others and meeting critical needs in the community. The Highland Street AmeriCorps Ambassadors of Mentoring is an AmeriCorps Program where members serve in mentoring programs across Massachusetts. 
 
Host SiteBig Sister Association of Greater Boston

Organizational Description:
Mass Mentoring Partnership (MMP) is fueling the movement to expand quality mentoring for youth to meet the needs of communities across Massachusetts. MMP serves more than 250 mentoring programs statewide supporting 30,000 youth in mentoring relationships. We work with mentoring programs and youth development organizations to assess programmatic needs and organizational capacity to provide customized strategies that strengthen youth, families, and communities. Mass Mentoring Partnership’s AmeriCorps program, the Highland Street Corps Ambassadors of Mentoring, is currently recruiting six Ambassadors for the 2015 program year, which begins on January 5, 2015 and runs through June 30, 2015. AmeriCorps Ambassadors complete six months of service at a host organization in Massachusetts. One Ambassador is placed at Big Sister Association of Greater Boston.  
 
Host Site Project Description:
The Ambassador of Mentoring will develop and provide support for the following projects: 
 
I. Program Development: The Ambassador of Mentoring (AOM) will work to improve processes and administrative and programmatic components of Big Sister’s Big for a Day (BFAD) program. Monthly, the BFAD program aims to serve 25 girls from the Community-Based Mentoring Program’s waitlist by matching them with Big for a Day Big Sisters for a one-day event. The events are sponsored by community partners and incorporate a number of diverse activities, usually related to STEM, the Arts, Health and Fitness, or Job and College Readiness. The AOM will work with the Community Based Mentoring and Recruitment and Community Partnerships teams to enroll girls in the BFAD program, provide customer service calls to families, and ensure participation. The AOM will also be expected to execute monthly events in order to observe programmatic strengths and areas for improvement, and make recommendations based off observations. 
 
II. Volunteer Engagement: In addition to serving girls on the waitlist, the BFAD program has two other main functions: 1. to engage volunteers in quality mentor-based experiences that motivate them to become full-time Big Sisters in a long-term 1-1 program (either Community Based Mentoring or School Based Mentoring); and 2. to engage community and corporate partners that can offer additional experiences and resources to the girls served by Big Sister Association. The AOM will work to engage volunteers through the BFAD program, improving the volunteer trainings and the overall volunteer experience. 
 
Essential Functions of the Position (required):
  • Be able to complete a minimum of 900 hours of documented service to complete host site project
  • Complete all required AmeriCorps documentation and monthly reporting
  • Satisfactorily complete host site service project
  • Complete at least 1 collaborative community service projects to benefit the field of mentoring outside the host site
  • Maintain a service portfolio and blog posts
  • Must be able to commute to all corps-wide trainings and events to cultivate future non-profit leaders. Responsibilities include attending a day-long orientation session in January, monthly corps meetings, a February retreat and one week-long community service planning session – Meetings located in Boston, MA
  • Maintain a service portfolio 
  • Must be able to effectively manage time and meet competing demands
  • Complete all professional development requirements as part of member contract
Qualifications:
  • BA/BS strongly preferred
  • Conversational Spanish Preferred
  • Strong Attention to Details
  • Strong writing and editing skills
  • Some experience with blogging and social media preferred
  • Comfortable speaking in front of groups
  • Experience with and/or commitment to youth development
  • Interest in nonprofit organizations and their development
  • Excellent organization and communication skills
  • The ability to work independently and as part of a team
  • Proven leadership and project management abilities
  • A passion for national and community service
  • The desire to work with diverse people, organizations and communities
  • Flexibility, adaptability, and a good sense of humor
  • Positive attitude
  • You must be a U.S. citizen, national, or legal permanent resident alien of the U.S. to be an AmeriCorps member.
Benefits:
  • $625/semi-monthly taxable living allowance and transportation stipend
  • Healthcare coverage is available 
  • Additional transportation reimbursement for corps-wide meetings and events
  • Excellent training and networking opportunities on the mentoring field and the nonprofit sector
  • $2,822 Education Award upon completion of service
  • Additional Education Award benefits
  • A built in network of Corps members and colleagues 
  • Certificate in non-profit organizational leadership from Wheelock College Graduate program in Organizational Leadership
 
Reports to: Manager of Recruitment
TO APPLY: Please send cover letter and resume with Big For a Day, Program Specialist in the subject line to:
 
Mass Mentoring Partnership is an equal opportunity employer. Mass Mentoring Partnership makes reasonable accommodations for individuals with disabilities.

 

 

 

 

Disclaimer:  Although Big Sister has attempted to accurately and thoroughly describe these positions, Big Sister reserves the right to change the same, including changing, adding to or subtracting from the duties outlined, within the sole discretion of the organization, at any time, with or without advance notice.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.