Current Openings

Whether this is your first job out of college or you are a seasoned professional, you will have the opportunity to grow personally and professionally in our collaborative, driven, highly energetic environment. We believe in the power of transformative relationships for the girls we serve and the staff who work here. If you are willing to give and receive constructive feedback, are proactive, have a positive attitude and the desire to work in partnership with the community we serve, then join us!


We are committed to hiring staff who reflect the diversity of the communities we serve. If you are interested in working at a well-established, fast-paced and supportive organization committed to serving girls, please apply. You may submit your cover letter and resumé by clicking on the email link at the bottom of the position you are interested in, and attach your cover letter and resumé as a Word document or a PDF.


Open Positions

Match Support Specialist, Part-Time (15 hours/week)

Data Analysis Coordinator, Part-Time (30 hours/week)

Recruitment Specialist, Highland Street AmeriCorp Ambassadors of Mentoring 


Big Sister Association is seeking a dynamic individual to join our Community-Based Mentoring team.  The Community-Based Mentoring program is a one-to-one mentoring program which matches girls, age 7-15, with adult women mentors.  As a Big Sister staff member you will contribute to a mentor-rich community in which every girl has access to the individual nurturing, guidance and support she needs to become a confident, competent and caring adult.  
The Part Time Match Support Specialist provides case management support to match participants to ensure longer and stronger match relationships.  The Specialist also conducts match introductions to launch new match relationships.
Essential Functions, Responsibilities, and Activities:
  • Maintain an assigned caseload of approximately 45 Community-Based matches 
  • Contact volunteers, parents and children according to agency standards based on length of match, in order to:
  • Provide both on-going risk management and support to keep the match strong;
  • Discuss match activity, personal safety reminders, and accomplishments;
  • Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
  • Share information about agency activities, programs, and opportunities to donate
  • Conduct match introductions and match closures according to agency standards
  • Re-engage volunteers, children and parents as appropriate after match closure
  • Conduct match surveys and annual outcome evaluations with parent, child and volunteer
  • Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
  • Participate in monthly supervisor meeting to share pertinent information and escalate issues as they arise
  • Assist with a minimum of one agency special event each year
  • Other duties as assigned by direct supervisor
  • This position is part-time and will require a minimum of 15 hours per week.
Education, Experience, and Other Requirements: 
  • Bachelor’s degree required and Master’s degree preferred in social or human sciences, such as social work, sociology or psychology
  • One year experience in a case management environment that required a heavy volume of phone work preferred
  • Access to a car strongly preferred
  • Intermediate proficiency with Microsoft Word, Outlook and Excel
  • Prior experience working with a database helpful
  • Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
  • Flexibility to work with diverse populations
  • Bilingual English/Spanish fluency helpful, but not required
  • Sensitivity to and experience in working with girls and women
Reports to: Manager of Match Support
Big Sister is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual and bicultural candidates are strongly encouraged to apply.  If you are interested in working at a well-established, fast-paced and supportive organization committed to serving girls, please apply. 
Please send cover letter and resume with subject line Part-Time Match Support Specialist to:

Data Analysis Coordinator

The Data Analysis Coordinator reports to the Vice President of Operations and is responsible for administration and maintenance of our mentoring program databases as well as our website. This includes generating and analyzing reports for use by staff at all levels, publication of data for external reporting purposes, e.g. media, news stories, and grants as well as staff training and consultation to maximize effective use of agency information.  
This is a part-time position (30 hours per week). Specific tasks will include:
Database Management
  • Ensure the integrity of the content of all databases.  This includes the workflow and performance management system, the Agency Information Management System (AIM), its Admin portal (AMS) and the AIM Lite database, hosted by Microsoft Sharepoint.
  • Maintain AIM and AMS: adding/deleting users, setting permission levels and troubleshooting technical issues
  • Serve as the AIM and AIM Lite administrator  as staff’s main point of contact for general technical support and to external service providers to resolve system problems
  • Establish and maintain agency-wide data entry procedures and the documentation of these procedures
  • Implement and sustain routine procedures for data integrity with appropriate follow-up
  • Work with leadership team to resolve systemic data-entry errors
  • Develop and maintain qualitative and quantitative survey database(s) for CBM, SBM and Impact Services, e.g. YOS and SOR
  • Advise and support enhancements to overall systems – current and new
  • Maintain overall system security
Reporting and Analysis
  • Prepare statistical reports on program and recruitment operations.  This includes routine performance management reports and customized reports needed for grants and other external communication (i.e. annual reports and news stories, etc.)
  • Prepare and distribute monthly, quarterly and annual program statistics
  • Prepare data reports for grant and other external publications in coordination with the development department and office of the CEO
  • Perform statistical analyses for planning purposes.  This includes but is not limited to trend analyses and forecasting
  • Retrieve historical data from AIM Lite via Sharepoint or Microsoft Access and prepare reports and analyses as needed
  • Coordinate preparation and/or development of reports with Program Managers and other appropriate staff, including but not limited to:
  • Outcome Surveys (Youth Outcome Survey, Strength of Relationship Survey, etc.)
  • Weekly email address reports of AIM Lite volunteers 
  • Review reports for emerging trends or problem areas and alert appropriate managers
  • Provide input into other ways of looking at the data to assist agency staff in effectively managing to growth and quality goals
  • Update standard report formats as needed
  • Attend standing meetings to review grant related analyses as well as plan for upcoming reporting needs
Staff Training and Consultation
  • Ensure that all agency staff are trained and supported on the appropriate use of the databases
  • Conduct staff training and serve as a resource on the effective use of AIM and AIM Lite This includes planning and scheduling training for all new hires and on-going staff training as needed and fully utilizing BBBS Impact U.
  • Assist staff in identifying new reporting needs.  Prepare new standard reports and/or set-up reporting procedures where information can be obtained by the user on an ad-hoc basis.
  • Train appropriate staff to run established statistical reports on an ad-hoc basis.
Website Management
  • Complete updates to the Big Sister website using CMS, including but not limited to News, Blogs, Events, homepage updates, event registration pages, new staff list, etc.
  • Coordinate technical support needs with website provider 
  • Bachelor’s degree 
  • Advanced analytical skills
  • Experience in data analysis in a professional setting
  • Previous experience editing websites through content management systems
  • Proficient with Microsoft Word, Excel and Access (all three required)
  • Excellent organizational skills—detail-oriented and flexible in a dynamic environment
  • Demonstrated ability to effectively manage multiple assignments and deadlines
  • Ability to communicate effectively with staff who have non-technical backgrounds
  • Ability to give and receive feedback as a tool for growth 
  • Effective written and oral communication skills
  • Committed to the mission and goals of Big Sister 
Reports to: Vice President of Operations

Big Sister is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual and bicultural candidates are strongly encouraged to apply. If you are interested in working at a well-established, fast-paced and supportive organization committed to serving girls, please apply.

Please send cover letter and resume with subject line Data Analysis Coordinator to:



AmeriCorps is a national community service program that provides individuals with an opportunity to apply their skills and ideals towards helping others and meeting critical needs in the community. The Highland Street AmeriCorps Ambassadors of Mentoring Program is an AmeriCorps Program in which members provide service through capacity-building initiatives in youth mentoring programs across Massachusetts.  The Highland Street AmeriCorps Ambassadors of Mentoring program is currently recruiting twenty-five Ambassadors for the 2014-2015 program which begins as soon as possible and runs through June 30, 2015. AmeriCorps Ambassadors complete one year of service at a host organization in Massachusetts.
Big Sister's Ambassador of Mentoring will develop and provide support for the following projects: 
I.Recruitment and Marketing: The Ambassador of Mentoring will work to cultivate partnerships with corporations and community organizations to increase the number of mentors, in particular mentors who are of Hispanic decent and fluent Spanish Speakers. In 2013 Big Sister Association served 789 Latina Little Sisters, 36.8 percent of total girls served, and has been identified as among the top 25 agencies within the Big Brothers Big Sisters network serving Hispanic children. While the majority of the Hispanic families that we serve request having their daughter matched to a Hispanic Big Sister and require a Spanish Speaking Big Sister, Hispanic Big Sisters only made up 5.6 percent of Big Sister’s volunteer corps, 135 mentors. Of the 315 girls waiting for a Big Sister with a language need, 125 identify as Hispanic. Increasing the number of Hispanic mentors who can communicate effortlessly with parents/guardians ensures we can continue to serve girls throughout Greater Boston and that they get matched at a more rapid pace. 
1) Build relationships with community organizations, neighborhood partners, and area companies to coordinate recruitment events.
2) Identify new corporate, community, and media partners within the Latina and Spanish Speaking community. This will include a project plan for outreach, engagement, and events. The Ambassador will work with staff from Recruitment and Community Partnerships (R&CP), Program, Development, and the agency’s Diversity Council to develop and/or update marketing materials to engage Latina and Spanish Speaking mentors and to develop a potential marketing campaign. 3) Staff recruitment events to engage as many new mentors as possible.  

1) Build the capacity of the diversity council and Latina Recruitment initiatives to meet needs of girls and families.
2) Increase the number of Latina Big Sisters in our Community Based and School Based programs.
II.Program Development: Effectively use the pre-screening tool to orient potential Big Sisters to the requirements of BSA’s mentor programs and to determine with prospective Big Sisters which program is the best fit for their schedule. Effective use of the pre-screening tool that incorporates quality customer service will ensure match quality and sustain average match length. Research has shown that matches ending within 12-months can have detrimental effects on mentees, while matches that last longer than 12 months experience greater outcomes. After seeing the average match length drop to 24 months in 2012, Big Sister Association developed a pre-screening tool to ensure women interested in becoming Big Sisters are able to meet the minimum 12-month commitment. The pre-screening tool has been incorporated into the pre-interview phone orientation conducted by BSA Recruitment staff. Current match length is now at 30 months. 
1) Effectively use the prescreening tool to determine eligibility of potential Big Sisters and move qualified volunteers forward to the interview process.  2) Identify challenges related to incorporating the pre-screening tool into the pre-interview orientation and areas where the tool can be improved to ensure quality customer service and satisfaction during the pre-screening process.

1) Increase yield rates from inquiry to interview; interview to match; and overall inquiry to match. 2) Improve quality of matches.
Essential Functions of the Position (required):
  • Be able to complete a minimum of 1700 hours of documented service to complete host site project
  • Complete all required AmeriCorps documentation and monthly reporting
  • Satisfactorily complete host site service project
  • Complete at least 2 collaborative community service projects to benefit the field of mentoring outside the host site
  • Maintain a service portfolio and blog posts
  • Must be able to commute to all corps-wide trainings and events to cultivate future non-profit leaders. Responsibilities include attending a four hour pre-orientation session in July, one week-long orientation, monthly corps meetings, a mid-year retreat and two week-long community service planning sessions – Meetings located in Boston, MA
  • Maintain a service portfolio 
  • Must be able to effectively manage time and meet competing demands
  • Complete all professional development requirements as part of member contract
  • Spanish-speaking fluency preferred
  • BA/BS strongly preferred
  • Strong writing and editing skills
  • Some experience with blogging and social media preferred
  • Comfortable speaking in front of groups
  • Experience with and/or commitment to youth development
  • Interest in nonprofit organizations and their development
  • Excellent organization and communication skills
  • The ability to work independently and as part of a team
  • Proven leadership and project management abilities
  • A passion for national and community service
  • The desire to work with diverse people, organizations and communities
  • Flexibility, adaptability, and a good sense of humor
  • Positive attitude
  • You must be a U.S. citizen, national, or legal permanent resident alien of the U.S. to be an AmeriCorps member.
  • Knowledge of Greater Boston and it’s neighborhoods a plus
  • $625/semi-monthly taxable living allowance and transportation stipend
  • Healthcare coverage will be available, either by direct provider or through a reimbursement process for coverage obtained on the state exchange. More information is available upon request.
  • Additional transportation reimbursement for corps-wide meetings and events
  • Excellent training and networking opportunities on the mentoring field and the nonprofit sector
  • $5,645.00 Education Award upon completion of service
  • Additional Education Award benefits
  • A built in network of Corps members and colleagues 
  • Certificate in non-profit organizational leadership from Wheelock College Graduate program in Organizational Leadership
Please send cover letter and resume to: